We are regularly getting questions about the Support System Process and Status on Projects. This document is designed to clear up some of the confusion and hopefully make it easier for you to better understand how ILGM and it’s agents handle Tickets and prioritize Work Order Tasks. It is extremely important that every client read and understand these processes. This will defiantly remove some frustrations you may have as well as keep YOUR project on task and completed in the expected time frame! There are two systems that we use: The Customer Support Center (http://support.ilgm.com) Customer Project Management System (‘http://projects.ilgm.com) Between these 2 systems, this is where 99% of all your information, support, project data and invoicing can be found. How we manage new tickets: The Customer Support Center This is your first stop when you need something done or fixed. You’ll send an email to email@example.com or sign in and add a New Ticket
Whether you are photographer or someone that relies heavily on photos for your business, it doesn’t take long before all of us get overwhelmed by the volume of images we have. So how do we stay organized? What is the most efficient way to find, process and organize our images and how can we deliver our images for web, print, email and more? Well up until a couple of years ago it wasn’t easy. I myself was using a variety of different programs to achieve what I can now do with just Adobe Lightroom. So what is Lightroom? Do you need it in your workflow and should you be using it if you’re already using other photo editing programs? I say you should and this video covers the basics of managing all your photos using Adobe Lightroom. I cover topics from importing, exporting and light editing.