We are regularly getting questions about the Support System Process and Status on Projects. This document is designed to clear up some of the confusion and hopefully make it easier for you to better understand how ILGM and it’s agents handle Tickets and prioritize Work Order Tasks. It is extremely important that every client read and understand these processes. This will defiantly remove some frustrations you may have as well as keep YOUR project on task and completed in the expected time frame! There are two systems that we use: The Customer Support Center (http://support.ilgm.com) Customer Project Management System (‘http://projects.ilgm.com) Between these 2 systems, this is where 99% of all your information, support, project data and invoicing can be found. How we manage new tickets: The Customer Support Center This is your first stop when you need something done or fixed. You’ll send an email to email@example.com or sign in and add a New Ticket
Whether you are photographer or someone that relies heavily on photos for your business, it doesn’t take long before all of us get overwhelmed by the volume of images we have. So how do we stay organized? What is the most efficient way to find, process and organize our images and how can we deliver our images for web, print, email and more? Well up until a couple of years ago it wasn’t easy. I myself was using a variety of different programs to achieve what I can now do with just Adobe Lightroom. So what is Lightroom? Do you need it in your workflow and should you be using it if you’re already using other photo editing programs? I say you should and this video covers the basics of managing all your photos using Adobe Lightroom. I cover topics from importing, exporting and light editing.
Starting July 1st, 2017 will be be raising our hourly rates. It’s the first time we’ve reviewed our hourly rates in 15 years! We know rate increases are never popular, of course, and we’ve tried to delay this increase for as long as we can (much longer than most other companies!). We all gathered together and discussed what the best plan of attack should be to help compensate for the inflation in technology and internet security that is required of professional design companies of today. Should we raise our monthly subscriptions rates? Should we charge for support & training, or should we force clients into “day-rates” or even worse, fixed monthly design retainers just to start projects (all typical of most design companies)! Nope, after much deliberation we all agreed that if we just raise our hourly design & development rates by a small amount, we would have all our bases covered. Here’s what’s changing:
So you got a new website or you moved your existing website, but your not seeing the new site when you updated your domain name and your being told it can take up to 72 hours to propagate? What is propagation and why does it take up to 72 hours?. Let’s imagine you live in Colorado Springs, CO and you just have changed the nameservers for your domain that is hosted in Salt Lake City, UT. When you open your website in a web browser, your request is not going to the hosting server directly, it has to pass through your ISP and several other ISP nodes first. So your computer starts by checking local DNS cache on your actual device/computer, then the request is sent to your local ISP (say Comcast). From there, the request goes to the upstream hub in Denver, then connects to their backbone. After that, the request is sent to
What is a brand anyway? Many people think it’s a logo or website, but it’s much more than that. A brand is not only what people see when your business is presented to them, but it’s also what they feel. And it’s that feeling that makes or breaks a business. It’s the perception of what your audience thinks and feels about you and your business that makes up your brand. You want your brand to establish your business persona or identity in a way that you will be noticed… and it’s those feelings about your brand that will determine how you and your business are remembered and trusted. Whether it’s positive or negative, those feelings associated with the perception of you and your business is what’s critical and needs to be given significant attention when starting or building your business. So if you haven’t given a lot of thought into developing a professional brand, now