We are regularly getting questions about the Support System Process and Status on Projects. This document is designed to clear up some of the confusion and hopefully make it easier for you to better understand how ILGM and it’s agents handle Tickets and prioritize Work Order Tasks. It is extremely important that every client read and understand these processes. This will defiantly remove some frustrations you may have as well as keep YOUR project on task and completed in the expected time frame! There are two systems that we use: The Customer Support Center (http://support.ilgm.com) Customer Project Management System (‘http://projects.ilgm.com) Between these 2 systems, this is where 99% of all your information, support, project data and invoicing can be found. How we manage new tickets: The Customer Support Center This is your first stop when you need something done or fixed. You’ll send an email to firstname.lastname@example.org or sign in and add a New Ticket
Whether you are photographer or someone that relies heavily on photos for your business, it doesn’t take long before all of us get overwhelmed by the volume of images we have. So how do we stay organized? What is the most efficient way to find, process and organize our images and how can we deliver our images for web, print, email and more? Well up until a couple of years ago it wasn’t easy. I myself was using a variety of different programs to achieve what I can now do with just Adobe Lightroom. So what is Lightroom? Do you need it in your workflow and should you be using it if you’re already using other photo editing programs? I say you should and this video covers the basics of managing all your photos using Adobe Lightroom. I cover topics from importing, exporting and light editing.
Starting July 1st, 2017 will be be raising our hourly rates. It’s the first time we’ve reviewed our hourly rates in 15 years! We know rate increases are never popular, of course, and we’ve tried to delay this increase for as long as we can (much longer than most other companies!). We all gathered together and discussed what the best plan of attack should be to help compensate for the inflation in technology and internet security that is required of professional design companies of today. Should we raise our monthly subscriptions rates? Should we charge for support & training, or should we force clients into “day-rates” or even worse, fixed monthly design retainers just to start projects (all typical of most design companies)! Nope, after much deliberation we all agreed that if we just raise our hourly design & development rates by a small amount, we would have all our bases covered. Here’s what’s changing:
Just like fashion, websites also date. What all was the cult a decade ago is now taken as demode. Have you made a website just for the sake of online presence? Or you just made a futile website on your own as you had no experience in website designing? Other reason is because the web is ripening and web designers have developed a better understanding of what visitors want. So if your website is looking erstwhile, tired and faulty then it’s probably the right time for a makeover!
New Website Service Platform Available! We are very please to announce the new partnerships between WordPress & WooCommerce and ILGM. This offering will provide our clients with new options for standard website development and hosting services. We have invested a significant amount of fiances, as well as time in research, development and implementation of the new WordPress cloud computing environment allowing us to provide a more secure yet extremely flexible WordPress environment for our clients. Completely Responsive for all Devices Create new sites in WordPress and manage your existing sites whenever you want to, on any device, wherever you are. A single interface to manage all your sites, built with the latest web technologies and used by millions of people around the world. Background A little over a year ago, we challenged ourselves to find a fresh way to interact with WordPress, and now we’re ready to unveil what we’ve been working on. The new